Delivery Policy

At By Bramleigh, we believe in providing clear, transparent and reliable delivery information.

Please read the details below regarding our delivery area, processing times, estimated delivery times and shipment procedures.

1. Delivery Area

We currently deliver to addresses within the United Kingdom only.

Orders placed for delivery outside the United Kingdom cannot currently be processed.

2. Delivery Address

Your order will be sent to the delivery address provided during checkout.

Please check that your full name, house number, street, town or city and postcode are complete and correct before placing your order.

By Bramleigh cannot guarantee that an address can be changed after an order has entered processing.

Incorrect or incomplete delivery information may result in delays, failed delivery or the parcel being returned to us.

3. Order Processing Time

Orders are normally processed within 1–3 working days.

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will begin processing on the next working day.

During particularly busy periods, including sales and seasonal promotions, processing may take slightly longer.

4. Estimated Delivery Time

Once your order has been processed, it will be dispatched from one of our fulfilment centres.

Our estimated standard delivery time within the United Kingdom is:

8–12 working days

Delivery times may occasionally be affected by circumstances outside our reasonable control, including:

• Seasonal demand

• Courier or transport delays

• Adverse weather conditions

• Customs or border-processing delays

• UK bank holidays

• High order volumes during promotional events

• Incorrect or incomplete delivery details

5. Total Estimated Delivery Time

The total estimated delivery time includes:

• Processing: 1–3 working days

• Delivery: 8–12 working days

Estimated total delivery time: approximately 9–15 working days from the date your order is placed.

These timeframes are estimates rather than guaranteed delivery dates.

Unless a different timeframe has been expressly agreed, orders will be delivered without unnecessary delay and within the timeframe required under applicable UK consumer law.

6. Delivery Costs

We provide free standard delivery on all orders within the United Kingdom.

There are no additional standard delivery or handling fees charged by By Bramleigh.

Any optional paid delivery service, where available, will be clearly displayed during checkout before payment is completed.

7. Secure Payment Options

All payments are processed through secure, encrypted payment providers.

The payment methods available to you will be displayed during checkout and may include:

• Visa

• Mastercard

• American Express

• Apple Pay

• Google Pay

• Shop Pay

The availability of individual payment methods may depend on your device, location and payment provider.

8. Order Tracking

Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking number or tracking link.

You can also track your order here:

https://bybramleigh.com/apps/parcelpanel

Please allow time for the courier to activate and update your tracking information.

In some cases, tracking updates may take 3–8 working days to appear after the parcel has left the fulfilment centre. This does not necessarily mean that the parcel has stopped moving.

9. Delivery Delays

Although we work hard to meet the estimated delivery timeframe, occasional delays may occur.

If your order has not arrived within the estimated timeframe, please:

1. Check your tracking information for the latest update.

2. Check that the delivery address provided with your order is correct.

3. Check with other members of your household, neighbours or any designated safe place.

4. Contact our customer service team for assistance.

If delivery is significantly delayed, we will work with the courier or fulfilment partner to investigate and provide an appropriate resolution.

Nothing in this policy affects your statutory rights under UK consumer law.

10. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If delivery cannot be completed because the address provided was incorrect or incomplete:

• The parcel may be returned to the sender or fulfilment centre.

• We may contact you to confirm the correct address.

• Redelivery may be arranged where possible.

• Reasonable additional delivery costs may apply where the failed delivery resulted from incorrect information provided by the customer.

Please contact us as soon as possible if you notice an error in your delivery address.

We cannot guarantee that changes can be made after the order has been processed or dispatched.

11. Failed Delivery or Unclaimed Parcels

If no one is available to receive your parcel, the courier may:

• Attempt delivery again

• Leave the parcel in a safe place

• Leave it with a neighbour

• Take it to a local collection point

• Return it to the sender

Please follow the instructions provided by the courier.

If a parcel is not collected within the courier’s specified timeframe and is returned to us, please contact our customer service team to discuss redelivery or another suitable resolution.

Additional delivery costs may apply where legally permitted.

12. Parcels Marked as Delivered but Not Received

If your tracking information shows that your parcel has been delivered but you cannot find it, please:

• Check around the delivery location and any designated safe place.

• Ask members of your household or neighbours whether they accepted it.

• Review any photograph, delivery note or location information provided by the courier.

• Contact us at support@bybramleigh.com.

We will assist with investigating the delivery with the courier.

A parcel being marked as delivered does not prevent us from investigating a genuine report that the order was not received.

13. Lost or Damaged Parcels

Please contact us promptly if your parcel:

• Arrives damaged

• Is missing items

• Has not arrived within a reasonable period

• Appears to have been lost during delivery

Email support@bybramleigh.com with:

• Your full name

• Your order number

• A description of the issue

• Clear photographs of any damage, including the packaging, where applicable

We will investigate the matter and provide an appropriate solution in accordance with your statutory rights.

14. Responsibility for Your Order

By Bramleigh remains responsible for your order until it has been delivered into your physical possession or received by another person nominated by you.

This does not include a courier independently arranged by you that was not offered as a delivery option by By Bramleigh.

15. Separate Deliveries

Orders containing multiple products may occasionally be dispatched in separate parcels.

If this happens:

• You may receive more than one tracking number.

• Parcels may arrive on different days.

• You will not be charged additional standard delivery fees.

Please check your dispatch confirmation emails before reporting an item as missing.

16. Changes to This Policy

By Bramleigh may update this Shipping Policy from time to time to reflect changes to our delivery services, fulfilment arrangements or legal obligations.

Any updates will take effect when published on our website.

Changes will not reduce rights that already applied to an order placed before the updated policy was published.

17. Contact Us

For questions about your order or delivery, please contact:

Shop name: By Bramleigh
Company name: By Bramleigh LTD
Email: support@bybramleigh.com

Customer service hours:
Monday to Friday, 9:00 am to 5:00 pm UK time

Our customer service team will usually respond within 12–24 hours on working days.

Business address:
66 Victoria Road Exmouth, Devon LJ23 1DL United Kingdom