You can track your order using the link included in your dispatch confirmation email.

Already have your tracking number? Click here to visit our Track Your Order page and view the latest delivery updates.

Yes. Each product page includes a detailed size guide to help you find the right fit. Still unsure which size to choose? Please get in touch with our customer service team — we’ll be happy to help.

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return.

Return postage costs are the responsibility of the customer unless the item arrives damaged, faulty or incorrect. In these cases, we will cover the return costs.

Once we have received and inspected your return, please allow up to 14 days for your refund to be processed and credited to your original payment method.

You can find our full returns policy here:
Returns Policy

If your order arrives damaged, please contact us as soon as possible at support@bybramleigh.com and include:

• Your order number
• Clear photographs of the damaged item and packaging
• A brief description of the issue

We will review the information and work to provide a suitable resolution as quickly as possible.

Thank you for choosing By Bramleigh — your satisfaction is important to us.

Yes. We currently deliver to addresses throughout the United Kingdom.

Our estimated delivery times are:

• Processing time: 1–3 working days, Monday to Friday
• Delivery time: 8–12 working days, Monday to Friday
• Total estimated delivery time: Approximately 9–15 working days from the date of purchase

Standard delivery is free on all UK orders.

Further details can be found in our Shipping Policy:
https://bybramleigh.com/pages/shipping-policy

During busy sale periods, we may experience a higher volume of orders. We appreciate your patience and will do everything possible to dispatch and deliver your order as quickly as we can.

We accept all major debit and credit cards, as well as PayPal, through our secure checkout.

Available payment methods may vary depending on your device, bank and location.

You can enter your discount code during checkout.

Look for the “Discount code” box, enter your code and select “Apply”. The discount will then be reflected in your order total.

If your code is not working, please contact us at support@bybramleigh.com and we’ll be happy to help.

Please contact us as soon as possible at support@bybramleigh.com if you wish to cancel your order.

We will do our best to stop the order before it is dispatched, but cancellation cannot be guaranteed once processing has begun.

If your order has already been dispatched, you may still request a return within 14 days of receiving it, in accordance with our Returns and Refunds Policy.

If your question has not been answered above, our customer service team will be happy to help.

Contact us here:

Contact form:
https://bybramleigh.com/pages/contact

Email:
support@bybramleigh.com

Our customer service team usually responds within 12–24 hours on working days, Monday to Friday.