Privacy Policy

Last updated: 14 July 2026

By Bramleigh LTD appreciates your interest in our website. Protecting your personal information is important to us.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, contact us, create an account or place an order.

We process personal information in accordance with applicable UK data-protection legislation, including the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, where applicable.

1. Who We Are

The data controller responsible for processing your personal information is:

Shop name: By Bramleigh
Company name: By Bramleigh LTD
Business address: 66 Victoria Road, Exmouth, Devon, LJ23 1DL, United Kingdom
Email: support@bybramleigh.com

By Bramleigh primarily supplies products to customers throughout the United Kingdom.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Your name

  • Billing and delivery addresses

  • Email address

  • Telephone number, where provided

  • Account login details

  • Order and purchase information

  • Returns and refund information

  • Customer service correspondence

  • Marketing and communication preferences

  • Browser type and version

  • Device and operating-system information

  • Internet Protocol address

  • Referring website or page

  • Pages viewed and actions taken on our website

  • Cookie and analytics information

Payment information is processed securely by our authorised payment providers. We do not store your complete payment-card details on our own servers.

3. How We Use Your Personal Information

We may use your personal information to:

  • Process and fulfil your orders

  • Arrange delivery and provide tracking information

  • Process returns, exchanges and refunds

  • Manage your customer account

  • Respond to questions and customer service requests

  • Send order confirmations and service-related messages

  • Detect and prevent fraud, misuse and security incidents

  • Maintain and improve our website

  • Analyse website performance and customer behaviour

  • Comply with legal, accounting and tax requirements

  • Send marketing communications where permitted by law

  • Personalise your shopping experience where you have provided consent

4. Our Lawful Bases for Processing

We process your personal information only where we have a valid lawful basis.

These lawful bases may include:

Contract

We process information where it is necessary to provide products or services that you have requested, including processing payments, fulfilling orders, arranging delivery and managing returns.

Legal obligation

We may process and retain information where necessary to comply with tax, accounting, consumer-protection or other legal requirements.

Legitimate interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

These interests may include:

  • Operating and improving our website

  • Providing customer support

  • Preventing fraud and misuse

  • Protecting our business and customers

  • Understanding how customers use our website

Consent

We rely on your consent for certain activities, including non-essential cookies and some forms of electronic marketing.

You may withdraw your consent at any time.

5. Website Hosting and Shopify

Our online shop is hosted and operated through Shopify.

Shopify provides the e-commerce platform that allows us to display products, process orders and operate our online shop. When you use our website or place an order, your personal information may be processed by Shopify and its authorised service providers.

Shopify and its service providers may process information in countries outside the United Kingdom. Where required, appropriate safeguards are used to protect personal information transferred internationally.

More information about Shopify’s privacy practices can be found at:

https://www.shopify.com/uk/legal/privacy

6. Access Data and Server Logs

When you visit our website, certain technical information may be collected automatically by Shopify, our hosting providers or other authorised service providers.

This information may include:

  • The page visited

  • The date and time of access

  • The amount of data transferred

  • The referring page or website

  • Browser type and version

  • Operating system

  • Device information

  • Internet Protocol address

We use this information to maintain website security, identify technical problems and improve the stability and performance of our website.

The lawful basis for this processing is our legitimate interest in operating a secure, reliable and functional online shop.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate correctly, remember your preferences, understand website usage and support marketing activities.

Cookies may include:

Strictly necessary cookies

These cookies are required for essential website functions, such as:

  • Shopping-basket functionality

  • Secure checkout

  • Account login

  • Fraud prevention

  • Security features

These cookies cannot normally be disabled through our cookie settings because the website may not function properly without them.

Functional cookies

These cookies help remember your preferences and improve your browsing experience.

Analytics cookies

These cookies help us understand how visitors use our website, including which pages are visited and how customers navigate the shop.

Marketing cookies

These cookies may be used to measure advertising performance and show relevant marketing content.

Non-essential cookies will only be activated where you have provided the required consent through our cookie banner.

You can accept, reject or manage non-essential cookies through the cookie settings displayed on our website. You can also adjust your browser settings, although disabling certain cookies may affect website functionality.

Where we use services such as Google Analytics, Meta Pixel or Google Ads tracking, these services will be clearly disclosed and activated only where the required consent has been obtained.

8. Contacting Us

When you contact us through our contact form or by email, we may process:

  • Your name

  • Email address

  • Order number

  • Contact details

  • The contents of your message

  • Any information or documents you choose to provide

We use this information to respond to your enquiry, resolve customer service issues and provide requested assistance.

The lawful basis is the performance of a contract or steps taken at your request before entering into a contract. In other cases, we rely on our legitimate interest in communicating with customers and responding to enquiries.

We retain correspondence only for as long as necessary to resolve the matter and meet any legal or record-keeping requirements.

9. Customer Accounts and Orders

When you create a customer account or place an order, we may process:

  • Your name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number, where provided

  • Account information

  • Order details

  • Product selections

  • Payment status

  • Delivery and tracking information

  • Returns and refund history

We process this information to fulfil our contract with you and provide the products and services you have requested.

Order information may also be retained where required for accounting, tax, fraud-prevention and legal purposes.

10. Payment Processing

Payments may be processed through Shopify Payments or other secure payment providers displayed during checkout.

The payment provider may receive information including:

  • Your name

  • Billing address

  • Payment details

  • Order value

  • Order information

  • Device and fraud-prevention information

We do not normally receive or store your complete debit or credit card details.

Payment providers process personal information according to their own privacy policies and legal obligations.

11. Delivery and Logistics

To deliver your order, we may share necessary information with our warehouse, fulfilment providers, postal operators and delivery partners.

This information may include:

  • Your name

  • Delivery address

  • Telephone number, where required

  • Email address

  • Order information

  • Delivery instructions

We only share information that is reasonably necessary to prepare, dispatch and deliver your order.

The lawful basis for this processing is the performance of our contract with you.

12. Marketing Communications

Where permitted by law, we may send you information about products, offers and updates.

We may rely on your consent or another lawful basis permitted under applicable electronic-marketing rules.

You can unsubscribe at any time by:

  • Using the unsubscribe link included in a marketing email

  • Contacting us at support@bybramleigh.com

  • Updating your communication preferences, where available

Unsubscribing from marketing messages will not prevent us from sending necessary service communications, such as order confirmations, delivery updates or information about an active return.

13. Analytics and Website Improvement

We may use Shopify analytics and other approved analytics tools to understand:

  • Website traffic

  • Page views

  • Product performance

  • Customer journeys

  • Website errors

  • General visitor trends

Where possible, analytics information is aggregated or anonymised.

Where analytics technology requires consent, it will only be activated after you have made the appropriate selection through our cookie banner.

14. Who We Share Information With

We may share personal information with trusted third parties where necessary to operate our business.

These parties may include:

  • Shopify

  • Payment providers

  • Warehousing and fulfilment partners

  • Postal and delivery companies

  • Website hosting and technical service providers

  • Customer service providers

  • Fraud-prevention and security providers

  • Analytics and marketing providers

  • Accountants, legal advisers and professional consultants

  • Government authorities, regulators or law-enforcement bodies where legally required

Service providers are only permitted to process information for the agreed purposes and must protect it appropriately.

We do not sell your personal information.

15. International Data Transfers

Some of our service providers may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure an appropriate level of protection.

Depending on the destination and circumstances, safeguards may include:

  • UK adequacy regulations

  • The UK International Data Transfer Agreement

  • The UK Addendum to approved contractual clauses

  • Other safeguards permitted under UK data-protection law

You may contact us for further information about the safeguards that apply to your personal information.

16. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

  • The nature of the information

  • The reason it was collected

  • Whether you have an active customer account

  • Legal, accounting or tax obligations

  • Fraud-prevention requirements

  • The need to resolve disputes or enforce agreements

When personal information is no longer required, we will delete, anonymise or securely dispose of it.

17. Information Security

We use reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Misuse

  • Alteration

  • Unlawful disclosure

  • Destruction

However, no online transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential and should contact us promptly if you believe your account has been accessed without permission.

18. Your Data-Protection Rights

Depending on the circumstances, you may have the following rights:

  • Right of access: Request a copy of the personal information we hold about you.

  • Right to rectification: Ask us to correct inaccurate or incomplete information.

  • Right to erasure: Ask us to delete your personal information in certain circumstances.

  • Right to restrict processing: Ask us to limit how we use your information.

  • Right to data portability: Ask us to provide certain information in a structured, commonly used and machine-readable format.

  • Right to object: Object to processing based on legitimate interests or direct marketing.

  • Right to withdraw consent: Withdraw your consent where processing is based on consent.

  • Rights relating to automated decisions: Request human intervention where a solely automated decision has legal or similarly significant effects, where applicable.

  • Right to complain: Raise a concern with us or lodge a complaint with the Information Commissioner’s Office.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, contact:

support@bybramleigh.com

We may need to request information to confirm your identity before responding. We will normally respond within one calendar month, although this may be extended where permitted by law.

19. Complaints

Please contact us first if you have concerns about how we collect or use your personal information. We will take your complaint seriously and try to resolve the matter.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office

https://ico.org.uk/

20. Third-Party Links

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or legal obligations.

The latest version will be published on this page with the updated revision date.

22. Contact Us

For privacy questions, requests or complaints, contact:

By Bramleigh LTD
66 Victoria Road Exmouth, Devon LJ23 1DL United Kingdom
Email: support@bybramleigh.com

Support hours:
Monday to Friday, 9:00 am to 5:00 pm UK time

Our customer service team will usually respond within 12–24 hours on working days.

Links to Our Policies

Terms and Conditions
https://bybramleigh.com/pages/terms-of-service

Delivery Policy
https://bybramleigh.com/pages/delivery-policy

Returns and Refunds Policy
https://bybramleigh.com/pages/refund-return-policy

Privacy Policy
https://bybramleigh.com/pages/privacy-policy

Transactions Policy
https://bybramleigh.com/pages/transactions-policy

Contact Us
https://bybramleigh.com/pages/contact

Company Information

Shop name: By Bramleigh
Company name: By Bramleigh LTD
Email: support@bybramleigh.com

Business address:
66 Victoria Road Exmouth, Devon LJ23 1DL United Kingdom