Transactions Policy
At By Bramleigh, we provide secure and encrypted payment processing.
All payments are handled through authorised payment providers and processed in accordance with recognised security standards.
Accepted Payment Methods
You may be able to pay securely using the following payment methods:
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Visa
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Mastercard
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American Express
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Apple Pay
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Google Pay
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Shop Pay
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PayPal
The payment methods available at checkout may vary depending on your device, bank, location and the availability of the relevant payment provider.
Payment Process
To complete your payment:
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Select an available payment method during checkout.
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Enter or confirm your payment details on the secure checkout page.
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Review your order information.
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Authorise the payment and submit your order.
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You will receive an order confirmation by email once the order has been received.
Your order will not be processed unless the payment has been successfully authorised.
Secure Payment Processing
Payment information is transmitted using secure SSL encryption.
We do not store your complete debit or credit card details on our own servers.
Card payments are processed through authorised providers that follow applicable Payment Card Industry Data Security Standards.
Payment Authorisation
When you place an order, your bank or payment provider may authorise or reserve the order amount.
Payment may be collected when the order is accepted, processed or dispatched, depending on the payment method used.
By submitting an order, you confirm that:
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You are authorised to use the selected payment method.
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The payment details provided are accurate.
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Sufficient funds or credit are available.
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You authorise us and our payment providers to process the payment.
Failed or Declined Payments
A payment may be declined for several reasons, including:
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Incorrect payment information
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Insufficient funds
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Bank security restrictions
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An expired card
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A failed identity or fraud-prevention check
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A temporary issue with the payment provider
If your payment is unsuccessful, please:
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Check that your details have been entered correctly.
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Try another available payment method.
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Contact your bank or card provider.
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Contact our customer service team for assistance.
We cannot override a decision made by your bank or payment provider.
Payment Verification
For security and fraud-prevention purposes, we may carry out additional checks before accepting an order.
We may contact you to verify your identity, billing information or payment details.
An order may be delayed, declined or cancelled where:
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The payment cannot be authorised.
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The billing details do not match the payment provider’s records.
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We reasonably suspect fraud or unauthorised activity.
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Additional verification cannot be completed.
Where payment has already been taken for a cancelled order, an appropriate refund will be issued.
Currency
All prices are displayed and charged in pounds sterling (GBP) unless otherwise clearly stated.
If your bank account or payment method uses another currency, your bank or payment provider may apply currency-conversion charges or other fees.
These charges are determined by your provider and are not controlled by By Bramleigh.
Payment Receipts and Order Confirmations
After placing an order, you will normally receive an order confirmation at the email address provided during checkout.
Please check your email address carefully before submitting your order.
If you do not receive a confirmation email, please check your spam or junk folder before contacting us.
An automated order confirmation confirms that we have received your order. It does not necessarily confirm that the order has been accepted or dispatched.
Refunds
Approved refunds will be returned to the original payment method used for the purchase.
Once a refund has been issued, your bank or payment provider may require additional time to credit the funds to your account.
Further information is available in our Refund and Return Policy:
https://bybramleigh.com/pages/refund-policy
Chargebacks and Payment Disputes
Please contact us before submitting a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.
You can contact us at:
Submitting a fraudulent or misleading payment dispute may result in the suspension of your customer account and further investigation.
Nothing in this section affects your legal right to raise a genuine dispute with your bank or payment provider.
Company Information
Shop name: By Bramleigh
Company name: By Bramleigh LTD
Email: support@bybramleigh.com
Customer service hours:
Monday to Friday, 9:00 am to 5:00 pm UK time
Our customer service team will usually respond within 12–24 hours on working days.
Business address:
66 Victoria Road Exmouth, Devon LJ23 1DL United Kingdom
Questions
You can find answers to common questions about delivery, returns, orders and other topics here:
Frequently Asked Questions:
https://bybramleigh.com/pages/faq
Contact Form:
https://bybramleigh.com/pages/contact