Terms of Service
Last updated: 14 July 2026
This website is operated by By Bramleigh LTD, trading as By Bramleigh.
Throughout this website, the terms “we”, “us” and “our” refer to By Bramleigh LTD. We provide this website, including the information, products, tools and services available through it, subject to your acceptance of these Terms and Conditions.
By visiting our website, creating an account or purchasing a product from us, you agree to be bound by these Terms and Conditions, together with any additional policies referenced within them.
These Terms apply to all visitors, customers and other users of the website.
Please read them carefully before using our website. If you do not agree to these Terms, you should not use our website or services.
Nothing in these Terms affects your statutory rights as a consumer.
1. About Us
Shop name: By Bramleigh
Company name: By Bramleigh LTD
Email: support@bybramleigh.com
Business address:
66 Victoria Road Exmouth, Devon LJ23 1DL United Kingdom
2. Eligibility and Use of the Website
By using this website or placing an order, you confirm that:
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You are at least 18 years old; or
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You are using the website with the permission and supervision of a parent or legal guardian; and
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You have the legal capacity to enter into a binding contract.
You must not use our website, products or services for any unlawful, fraudulent or unauthorised purpose.
You must not:
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Introduce viruses, malware or other harmful code.
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Attempt to gain unauthorised access to the website or its systems.
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Interfere with the security or operation of the website.
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Use automated systems to extract information without our permission.
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Use the website in a way that infringes the rights of another person.
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Submit false, misleading or fraudulent information.
We may restrict or suspend access where we reasonably believe these Terms have been breached.
3. Information About Our Products
We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes and other information are accurate.
However:
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Colours may appear differently depending on your screen or device.
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Product measurements may vary slightly.
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Packaging may differ from the images displayed.
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Minor manufacturing variations may occur.
These variations do not affect your statutory rights where an item is faulty, materially different from its description or not of satisfactory quality.
Please review all product information and the relevant size guide before placing your order.
4. Product Availability
All products are subject to availability.
Adding a product to your basket does not reserve it. A product may become unavailable before checkout is completed.
We may:
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Limit the quantity of a product available to each customer.
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Withdraw or discontinue products.
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Correct stock errors.
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Refuse unusually large or suspicious orders.
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Restrict delivery to certain areas.
Where we cannot fulfil an accepted order, we will notify you and refund any amount paid for the unavailable item.
5. Prices
Product prices are displayed in pounds sterling unless otherwise stated.
The price charged will be the price displayed at checkout when you place your order.
Where applicable, prices include VAT or other taxes required by law.
Delivery is free within the United Kingdom where stated on our website. Any optional paid delivery service will be clearly displayed before you complete your purchase.
We may change prices at any time. Price changes will not affect orders that have already been accepted.
6. Pricing and Website Errors
We take reasonable care to ensure that product and pricing information is correct. However, errors may occasionally occur.
Where a product has been listed at an obviously incorrect price, we may contact you before accepting or dispatching the order.
You may choose to:
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Continue with the order at the correct price; or
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Cancel the affected item or order for a full refund.
We will not cancel an accepted order for a minor pricing discrepancy unless there is a legitimate reason and doing so is permitted by law.
7. Placing an Order
To place an order, you must:
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Select the products you wish to purchase.
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Provide accurate billing and delivery information.
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Select an available payment method.
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Review the order details.
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Submit the order and authorise payment.
You are responsible for checking that all information is accurate before completing your purchase.
After placing an order, you will normally receive an automated acknowledgement email. This confirms that we have received your order but does not necessarily mean that it has been accepted.
8. Formation of the Contract
A legally binding contract is formed when we:
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Send you a dispatch confirmation; or
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Otherwise expressly confirm that we have accepted your order.
The contract will apply only to the products included in that confirmation.
We may decline or cancel an order before acceptance for legitimate reasons, including:
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The product is unavailable.
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Payment has not been authorised.
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The delivery address is outside our service area.
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There is an obvious pricing or product-information error.
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We reasonably suspect fraud, misuse or unauthorised activity.
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The order breaches a purchase limit displayed on the website.
Where payment has already been taken for an order that we cannot accept, we will issue a refund.
9. Payment
The payment methods available will be displayed during checkout and may include:
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Visa
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Mastercard
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American Express
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Apple Pay
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Google Pay
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Shop Pay
Payment availability may vary depending on your device, location and payment provider.
Payments are processed securely through our authorised payment providers. We do not normally store your complete debit or credit card details.
You confirm that:
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You are authorised to use the selected payment method.
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The payment information provided is complete and accurate.
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Sufficient funds or credit are available to complete the purchase.
10. Delivery
We currently deliver to addresses within the United Kingdom.
Orders are normally processed within 1–3 working days, excluding weekends and UK bank holidays.
Our estimated delivery time after processing is 8–12 working days.
The estimated total timeframe is therefore approximately 9–15 working days from the date the order is placed.
Delivery times are estimates and may be affected by matters outside our reasonable control.
Full information is available in our Shipping Policy:
https://bybramleigh.com/pages/shipping-policy
11. Delivery Address
You must provide a complete and accurate delivery address during checkout.
Please check your:
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Full name
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House or building number
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Street
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Town or city
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Postcode
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Contact details
Please contact us immediately if you notice an error.
We will try to update the address before dispatch, but we cannot guarantee that changes will be possible after processing has begun.
Reasonable additional costs caused by an incorrect or incomplete address may be charged where legally permitted.
12. Risk and Ownership
We remain responsible for the goods until they are delivered into your physical possession or received by someone you nominated.
Ownership of the goods will pass to you once:
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We have received payment in full; and
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The goods have been delivered.
Different rules may apply where you independently arrange a courier that was not offered by us.
13. Order Tracking
Once your order has been dispatched, we will normally send you a tracking number or tracking link.
Tracking information may take several working days to update after the parcel leaves the fulfilment centre.
You can track your order here:
https://bybramleigh.com/apps/parcelpanel
Please contact support@bybramleigh.com if your order has not arrived within a reasonable period.
14. Order Cancellations
You may request cancellation before your order is dispatched by contacting us at:
We will try to stop the order, but cancellation cannot be guaranteed once processing or dispatch has begun.
Customers purchasing online may also have a statutory right to cancel eligible orders within 30 days after receiving them.
Further information is available in our Refund and Return Policy:
https://bybramleigh.com/pages/refund-policy
15. Returns and Refunds
Eligible products may be returned in accordance with our Refund and Return Policy.
For change-of-mind returns, you must normally:
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Inform us of your decision to cancel within 30 days after receiving the order.
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Return the products within a further 30 days.
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Take reasonable care of the products while they are in your possession.
Certain products may be excluded from change-of-mind returns, including personalised products and hygiene-sensitive goods where a protective seal has been removed.
These exclusions do not affect your rights where an item is faulty, damaged, incorrect or not as described.
Full information is available here:
https://bybramleigh.com/pages/refund-policy
16. Faulty, Damaged or Incorrect Products
Products must be:
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Of satisfactory quality
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Fit for their intended purpose
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As described
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Consistent with any sample or model provided
Please contact us promptly if a product arrives faulty, damaged, incorrect or not as described.
Email support@bybramleigh.com with:
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Your full name
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Your order number
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A description of the problem
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Clear photographs, where appropriate
Depending on the circumstances and your statutory rights, an appropriate remedy may include a refund, repair or replacement.
Nothing in these Terms limits your rights under applicable UK consumer law.
17. Promotional Offers and Discount Codes
Promotional offers and discount codes may be subject to additional conditions displayed at the time of the promotion.
Unless otherwise stated:
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Offers cannot be exchanged for cash.
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Only one discount code may be used per order.
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Discounts cannot be applied retrospectively.
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Promotions may have expiry dates or minimum-spend requirements.
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Certain products may be excluded.
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Promotional stock may be limited.
We may withdraw or amend a promotion before an order is placed. This will not affect an order already accepted under the original promotional terms.
Where part of a discounted order is returned, the refund may be recalculated according to the promotion’s original conditions and the products retained.
18. Customer Accounts
You may be able to create an account to manage your orders and information.
You are responsible for:
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Providing accurate account information.
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Keeping your password confidential.
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Restricting access to your account and device.
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Informing us of suspected unauthorised access.
We may suspend or close an account where we reasonably believe it is being used fraudulently, unlawfully or in breach of these Terms.
19. Intellectual Property
All content on this website, including text, graphics, logos, photographs, product images, designs, icons, videos and software, is owned by or licensed to By Bramleigh LTD unless otherwise stated.
You may use the website for personal and non-commercial shopping purposes.
Without our prior written permission, you must not:
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Copy or reproduce website content.
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Republish or distribute our content.
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Modify or create derivative works.
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Use our branding or trade names.
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Sell or commercially exploit any part of the website.
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Remove copyright, trade mark or ownership notices.
Nothing in these Terms transfers ownership of our intellectual property to you.
20. Customer Reviews, Comments and Content
You may be able to submit reviews, photographs, comments, suggestions or other content.
You confirm that content you submit:
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Is accurate and based on your genuine experience.
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Does not infringe another person’s rights.
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Is not defamatory, threatening, abusive or discriminatory.
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Does not contain unlawful or misleading material.
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Does not contain malicious software.
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Does not include another person’s private information without permission.
You retain ownership of your content.
By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and adapt it for operating, improving and promoting our business, subject to applicable law and our Privacy Policy.
We may remove content where we reasonably believe it breaches these Terms or applicable law.
21. Third-Party Services and Tools
Our website may use services provided by third parties, including:
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Shopify
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Payment providers
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Delivery and tracking providers
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Analytics providers
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Customer service platforms
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Social media services
We are not responsible for third-party services that are outside our reasonable control.
Where you choose to use a third-party service, its own terms and privacy policy may also apply.
Nothing in this section excludes responsibility that cannot legally be excluded.
22. Third-Party Links
Our website may include links to external websites for your convenience.
We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.
A link does not necessarily mean that we endorse the third party.
Please review the relevant terms and privacy policies before purchasing products or providing information through an external website.
23. Privacy and Personal Information
We process personal information in accordance with our Privacy Policy and applicable UK data-protection legislation.
Our Privacy Policy explains:
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What information we collect
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Why we collect it
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How it is used
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Who it may be shared with
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How long it may be retained
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Your data-protection rights
You can read our Privacy Policy here:
https://bybramleigh.com/pages/privacy-policy
24. Website Availability
We aim to keep the website available and functioning properly.
However, we do not guarantee that it will always be uninterrupted, secure or free from errors.
We may temporarily suspend, restrict or withdraw all or part of the website for:
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Maintenance
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Security updates
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Technical problems
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Operational changes
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Matters outside our reasonable control
Where reasonably possible, we will try to minimise disruption.
25. Prohibited Uses
You must not use the website:
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For unlawful or fraudulent purposes
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To mislead or impersonate another person
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To infringe intellectual-property rights
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To harass, threaten or abuse others
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To transmit malware or harmful code
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To collect personal information without authorisation
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To interfere with website security
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To place fraudulent orders
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To manipulate reviews or promotional offers
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To engage in unauthorised commercial activity
We may suspend or terminate access where these restrictions are breached.
26. Our Responsibility to You
We do not exclude or limit liability where doing so would be unlawful.
Nothing in these Terms excludes or limits our liability for:
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Death or personal injury caused by our negligence
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Fraud or fraudulent misrepresentation
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Breach of your statutory consumer rights
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Defective products where liability cannot legally be excluded
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Any other matter for which liability cannot be excluded or limited by law
We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.
We are not responsible for losses that were not foreseeable when the contract was formed.
27. Business Losses
Our website and products are intended for personal and domestic use.
Where you use a product for a commercial, trade, resale or business purpose, we will not be responsible for:
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Loss of profit
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Loss of revenue
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Loss of business
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Business interruption
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Loss of anticipated savings
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Loss of commercial opportunity
This section does not exclude liability that cannot legally be excluded.
28. Events Outside Our Reasonable Control
We will not be responsible for delay or failure caused by circumstances outside our reasonable control.
These may include:
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Severe weather
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Natural disasters
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Transport disruption
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Industrial action
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War or civil unrest
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Government action
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Epidemics or public-health emergencies
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Telecommunications or internet failure
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Courier or supply-chain disruption
Where such an event affects your order, we will contact you where reasonably possible and take reasonable steps to minimise the delay.
Your legal rights relating to delayed or undelivered orders remain unaffected.
29. Indemnity for Unlawful Use
You may be responsible for reasonable losses, costs or claims resulting directly from your unlawful or fraudulent use of our website or your deliberate breach of these Terms.
This section does not apply where imposing such responsibility would be unfair or unlawful.
30. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited only to the extent necessary.
The remaining provisions will continue in effect.
31. No Waiver
If we delay or fail to enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
Any waiver will apply only to the specific circumstances in which it was given.
32. Transfer of Rights
We may transfer our rights and obligations under these Terms to another organisation, provided that this does not reduce your rights or guarantees under the contract.
We will notify you where a transfer materially affects you.
You may only transfer your rights or obligations with our written agreement, except where the law permits otherwise.
33. Third-Party Rights
These Terms are between you and By Bramleigh LTD.
Unless expressly stated, no other person has the right to enforce them under the Contracts (Rights of Third Parties) Act 1999.
34. Changes to These Terms
We may update these Terms to reflect changes in:
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Our services
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Our business practices
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Technology
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Payment or delivery arrangements
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Applicable law
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Regulatory requirements
The latest version will be published on this page with an updated revision date.
Changes will not normally apply retrospectively to an order that was accepted before the revised Terms were published.
35. Governing Law and Jurisdiction
These Terms and any contract between you and By Bramleigh LTD are governed by the laws of England and Wales.
If you live in England or Wales, proceedings may be brought in the courts of England and Wales.
If you live in Scotland, you may bring proceedings in the courts of Scotland or England and Wales.
If you live in Northern Ireland, you may bring proceedings in the courts of Northern Ireland or England and Wales.
Nothing in this section removes any mandatory consumer protections that apply where you live.
36. Complaints
Please contact us if you are dissatisfied with an order or service.
We will review your complaint and try to provide a fair resolution.
Please include:
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Your full name
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Your order number
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Your contact details
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A clear explanation of the issue
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Any relevant photographs or documents
Contact us at:
37. Contact Information
For questions about these Terms, your order or our services, contact:
Shop name: By Bramleigh
Company name: By Bramleigh LTD
Email: support@bybramleigh.com
Customer service hours:
Monday to Friday, 9:00 am to 5:00 pm UK time
Our customer service team will usually respond within 12–24 hours on working days.
Business address:
66 Victoria Road Exmouth, Devon LJ23 1DL United Kingdom